3 lessons for improving the retail customer experience

According to an Aspect survey, 54 percent of millennials, 52 percent of Baby Boomers, and 50 percent of Gen Xers have stopped doing business with a company due to a poor customer experience. Across the spectrum, consumers agree that poor CX is a definite reason to abandon a service or stop purchasing products. And they’re willing to take to social media to hold brands accountable.  http://bit.ly/BR2Md6f4I