According to an Aspect survey, 54 percent of millennials, 52 percent of Baby Boomers, and 50 percent of Gen Xers have stopped doing business with a company due to a poor customer experience. Across the spectrum, consumers agree that poor CX is a definite reason to abandon a service or stop purchasing products. And they’re willing to take to social media to hold brands accountable. Â http://bit.ly/BR2Md6f4I
enhancing customer experiences