3 lessons for improving the retail customer experience

RCE_comAccording to an Aspect survey, 54 percent of millennials, 52 percent of Baby Boomers, and 50 percent of Gen Xers have stopped doing business with a company due to a poor customer experience. Across the spectrum, consumers agree that poor CX is a definite reason to abandon a service or stop purchasing products. And they’re willing to take to social media to hold brands accountable.  http://bit.ly/BR2Md6f4I

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