A great article from the RIS group in the USA. It clearly talks about the challenges retailers, staff and customers will need to address as we move forward into a lower contact world. Where the quality of service is still a key differentiator for the consumer.
More than ever before, retailers must understand their customer-facing employeesâ€™ role and undertake initiatives to ensure that frontline employees remain safe, empowered, and satisfied on the job. In fact, developing and acting upon this understanding is critical if retailers are to succeed in the wake of COVID-19 and beyond.Â Read more….
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We are moving to a ‘new normal’ as businesses start to open again. Most retailers will have experienced sales revenue disruptions, and as we continue with ongoing uncertainty it has never been more important to get your cost base right and improve your productivity.
There are two factors that may create significant changes within your operation that could impact productivity. Read more…..
Working through your business processes or thinking about how you operate in the “new normal” world? WantÂ to talk to someone who understands? Give us a call, it costs nothing to talk and you may come away with a few ideas. Lets Talk!
Retailers burdened by legacy store technology and disparate commerce systems are hobbled when the focus becomes point-of-sale (POS) lanes, hardware and disjointed commerce engagement.
These retailers are at the mercy of software vendors who control the applications that drive current commerce experiences and are led to deliver one-off initiatives to fill gaps in customer expectations. The crux of the omnichannel challenge is this continued proliferation of regret spend and inability to scale with precision and agility.Â Read more…
Not sure how to transform your retail platform? Lost between traditional POS, MobilePOS and Ecommerce solutions?Â Talk to the experts. Talk costs nothing, but might uncover some options. Lets Talk!
With retail sales doubling over the last decade, the beginning of 2020 was full of excitement for the retail industry.Â eMarketer predicted that total retail sales would grow 2% to $5.574 trillion, while e-commerce sales is expected to stay strong at a 12.8% growth rate to $666.28 billion. Meanwhile, retailers across all categories were steadily shifting toward delivering more personalized and curated shopping experience â€” online and offline â€” that grabbed consumersâ€™ attention. Read more….
Trying to find the right balance between digital strategy and people? Looking at how your business will operate from 2020 onwards? Talk to the team who’ve been there and who listen. Try our no-obligation discovery session and see what ideas you can take away.Â Lets Talk!
Some good tips on how to handle your marketing during this period. Even with most transactions frozen, this can be a good time to talk to customers, experts say. But retailers need to send the right message.Â Â Read the article..