A great article from the RIS group in the USA. It clearly talks about the challenges retailers, staff and customers will need to address as we move forward into a lower contact world. Where the quality of service is still a key differentiator for the consumer.
More than ever before, retailers must understand their customer-facing employees role and undertake initiatives to ensure that frontline employees remain safe, empowered, and satisfied on the job. In fact, developing and acting upon this understanding is critical if retailers are to succeed in the wake of COVID-19 and beyond. Read more….
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We are moving to a ‘new normal’ as businesses start to open again. Most retailers will have experienced sales revenue disruptions, and as we continue with ongoing uncertainty it has never been more important to get your cost base right and improve your productivity.
Retailers burdened by legacy store technology and disparate commerce systems are hobbled when the focus becomes point-of-sale (POS) lanes, hardware and disjointed commerce engagement.
With retail sales doubling over the last decade, the beginning of 2020 was full of excitement for the retail industry. 
Some good tips on how to handle your marketing during this period. Even with most transactions frozen, this can be a good time to talk to customers, experts say. But retailers need to send the right message. Â