Tech transformation of retail in the time of COVID-19

The global pandemic has changed nearly every aspect of daily life, including how we shop. When the pandemic hit the U.S. in March, essential retailers needed to quickly put in place measures to ensure the health and safety of their customers and employees, while non-essential retailers needed to quickly pivot from a physical to digital environment.

By June, non-store retailers outpaced in-store retail more than 4x over in sales. While COVID-19 has posed myriad challenges to in-person retail, from safety to delivery, it has also accelerated the technological evolution of retail. Technologies that enabled the enhancement of in-store or curbside pick-up, customer personalization, and contactless service and delivery have helped retailers solve for some of today’s challenges.

These experiences are not just limited to deep pocketed retailers; small and midsize retailers also need to look at how next generation technology and digital transformation can better service customers in this new normal. Read more…

Looking for ways to improve your digital presence?  Working on your digital strategy for 2021?  Or, simply looking to convert more sales?  Talk to the customer experience specialists. It costs nothing to talk and who knows, you might walk away with some new ideas. Lets Talk!

3 ways IoT is impacting retail

In 1999, Kevin Ashton coined the term Internet of Things after witnessing inventory, logistics, and supply chain management challenges in retail. Since then, millions of global enterprises have adopted IoT and are uncovering its tremendous economic impact.

However, while most retailers see value in IoT solutions, these enterprises are largely unsure of how this technology specifically benefits business. When asked about industry adoption and the key issue being solved by IoT, greater inventory accuracy was the leading response — but only 24 percent of organizations agreed this was the case.

Are you capitalising on IoT opportunities in your business? Is 2020 your year?

Lets talk.

8 top new retail tech developments

It’s that time again when we take a look through all of the best new retail tech developments out there. From adopting new ways to design products to new ways to gain customer feedback, to AR, AI and robots, this isn’t some unrealistic vision of retail’s future. This is the future happening now, so make sure you don’t miss a thing.

Read more:

  • How is your business dealing with digital transformation?
  • Have you started the journey yet?

If you’re considering your next move or not sure where to start, call us and take advantage of our initial FREE 2 hour consultation. You might pick up some new ideas.

Contact Beyond Retail at or +61 3 8538 1220

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