The global pandemic has changed nearly every aspect of daily life, including how we shop. When the pandemic hit the U.S. in March, essential retailers needed to quickly put in place measures to ensure the health and safety of their customers and employees, while non-essential retailers needed to quickly pivot from a physical to digital environment.
By June, non-store retailers outpaced in-store retail more than 4x over in sales. While COVID-19 has posed myriad challenges to in-person retail, from safety to delivery, it has also accelerated the technological evolution of retail. Technologies that enabled the enhancement of in-store or curbside pick-up, customer personalization, and contactless service and delivery have helped retailers solve for some of today’s challenges.
These experiences are not just limited to deep pocketed retailers; small and midsize retailers also need to look at how next generation technology and digital transformation can better service customers in this new normal. Read more…
Looking for ways to improve your digital presence? Working on your digital strategy for 2021? Or, simply looking to convert more sales? Talk to the customer experience specialists. It costs nothing to talk and who knows, you might walk away with some new ideas. Lets Talk!
At the heart of any business, especially in retail, is creating exceptional customer experiences. After all, consumers base their relationships with retailers off their impressions. Looking for answers or support? Let’s talk.
In 1999, Kevin Ashton coined the term Internet of Things after witnessing inventory, logistics, and supply chain management challenges in retail. Since then, millions of global enterprises have adopted IoT and are uncovering its tremendous economic impact.
However, while most retailers see value in IoT solutions, these enterprises are largely unsure of how this technology specifically benefits business. When asked about industry adoption and the key issue being solved by IoT, greater inventory accuracy was the leading response â€” but only 24 percent of organizations agreed this was the case.
Itâ€™s that time again when we take a look through all of the best new retail tech developments out there. From adopting new ways to design products to new ways to gain customer feedback, to AR, AI and robots, this isnâ€™t some unrealistic vision of retailâ€™s future. This is the future happening now, so make sure you donâ€™t miss a thing.