E-commerce companies eye physical retail

NEW YORK — By day two of the National Retail Federation’s Big Show, it was not only clear that retailers of all stripes have a newfound appreciation for the value of their physical stores, but also that many are grappling with the limits of the online channel. 

The conversation at the 2020 NRF show is a timely reminder for us on what is the future of the retail store. We’ve heard all the “retail is dead” stories during 2019, we’ve seen some major store closures and yet here we are in the first month of 2020 with a story about physical stores and eCommerce companies seeking to open stores.

Retail is not dead, stores are not dead, but it is changing. The role of the store and the expectations of customer experience is changing. The store is the brand extension, a place of experiencing products, a part of the buying decision matrix. http://bit.ly/2tVCEV5

Enjoy the article and ask yourself, is my business ready for the next 5 years? Do we have the right customer experience? Do my staff understand their role in this process? Do we have the technology and the structure to achieve the required change? If you answered NO to any of these questions, then call Beyond Retail and let’s have a chat.

info@beyondretail.com.au or +61 3 8538 1220

How digital queuing can save brick-and-mortar retailers

Many brick-and-mortar retailers are in trouble, and in no small part because they are failing to take advantage of the internet’s potential. The web facilitated the rise of giants like Amazon, but it also offers plenty of options to help traditional entrepreneurs compete — and succeed. The key is not to try and out-Amazon Amazon, but to provide what Amazon and its peers cannot — face-to-face customer service in a comfortable, welcoming space.

Rather than being the downfall of physical retail locations, the internet can supercharge this unique advantage. That’s why more and more retail stores are embracing digital queuing, fusing the organisational and streamlining power of the internet with the ambience and experience of going shopping.

If you’re seeking to start your digital transformation, looking for new directions, thinking about friction-less retail, or just want to talk through your ideas, then you need to speak to an industry specialist at Beyond Retail. You can contact us via email or call us on 1300 524 475

The New Digitally Transformed Store: A Hub For Technology Innovation

The meaning of brick and mortar retailing has forever changed. However, if you can recall the trending topics from just a few years ago, the debate between retail apocalypse and retail renaissance was in full swing, with the majority of industry watchers touting that it was the end of the physical store as we know it. Today, while the store has definitely undergone a transformation, the metamorphosis has led to a new concept for the physical store – a hub for technology innovation.

If you’re working through the challenges of where do we go now. Whether its Frictionless Commerce, Augmented Reality, RFID, Kiosks or any number of the technologies you need to be embracing, talk to us at Beyond Retail and we can help you clarify the stages and types of technology your business should consider. Email us at Beyond Retail or call us on 1300 524 475 for a no obligation chat.

Enjoy the article, it covers the key areas you should be considering with your IT people and store infrastructure.


Sam’s Club, 7-Eleven push forward with cashierless stores

Amazon grabbed the spotlight with its cashierless stores when it introduced Amazon Go in late 2016. But existing brick and mortar retailers have not been silent. 7-Eleven and Sam’s Club have been testing “scan and pay” technology. Executives from both companies gave an update on their progress at the Shoptalk Show in Las Vegas during a session on emerging shopping experiences.
This article answers some of the obvious questions that are in any retailers mind when thinking about a cashierless store.

If you’ve considered how you could operate your business by incorporating technologies like Frictionless Payments, Payment Kiosks or Cashierless Stores, then you need to talk to Beyond Retail. Our expertise in Mobile Payments, IoT implementations and our overall retail operations experience, make Beyond Retail the go to company to have a conversation with. Contact us at Beyond Retail or call us on 1300 524 475


RFID Enables Nearly 100% Order Accuracy for Retail

Using RFID, companies can triple their order accuracy and reduce chargebacks. Sounds like a bold claim, read the attached article and see what the research is showing

Line item RFID is showing the capability to increase supply chain efficiency.  According to a new research from the Auburn University RFID Lab and GS1 US  brand owners and retailers using Electronic Product Code (EP)-enabled radio frequency identification (RFID) to optimize inventory management and reconcile product shipments are capable of achieving 99.9 percent order accuracy.

Want to know more or to understand how your business could use RFID. Then contact Beyond Retail and see how our “Infrastructure Light” RFID solution could assist your business. Beyond Retail RFID or call us at +61 3 8538 1220