With retail sales doubling over the last decade, the beginning of 2020 was full of excitement for the retail industry. eMarketer predicted that total retail sales would grow 2% to $5.574 trillion, while e-commerce sales is expected to stay strong at a 12.8% growth rate to $666.28 billion. Meanwhile, retailers across all categories were steadily shifting toward delivering more personalized and curated shopping experience — online and offline — that grabbed consumers’ attention. Read more….
Trying to find the right balance between digital strategy and people? Looking at how your business will operate from 2020 onwards? Talk to the team who’ve been there and who listen. Try our no-obligation discovery session and see what ideas you can take away. Lets Talk!
Coronavirus effects have been devastating on the economy. Online commerce sales have helped keep some retail businesses afloat, but not enough to offset losses from physical store sales. According to the research firm Forrester, retail sales may see a $2.1 trillion dollar loss globally, reinforcing that physical stores remain an important part of retailers’ success. Read more….
Do you have a plan for how to manage the post COVID-19 period? Is your eCommerce strategy ready for the change? If you need to talk to people who will listen and can help? Lets talk!
Some good tips on how to handle your marketing during this period. Even with most transactions frozen, this can be a good time to talk to customers, experts say. But retailers need to send the right message. Read the article..
Care, creative thinking, and new tools can address customers’ acute needs today and forge stronger ties in the post-COVID-19 era. This McKinsey article deals with 4 actions that deal with the immediate situation and prepares for the future. Adapting-customer-experience-in-the-time-of-coronavirus
If you need help in pivoting your business or creating the right CX in this period? Lets Talk.
Here’s a great article from our friends in the UK, covering 11 key things you can do in your business to help deal with the impacts of COVID-19 on your retail business. If you need help, or just want to talk through some ideas, call us and Lets Talk.