Care, creative thinking, and new tools can address customersâ€™ acute needs today and forge stronger ties in the post-COVID-19 era. This McKinsey article deals with 4 actions that deal with the immediate situation and prepares for the future. Adapting-customer-experience-in-the-time-of-coronavirus
If you need help in pivoting your business or creating the right CX in this period? Lets Talk.
Â Â Here’s a great article from our friends in the UK, covering 11 key things you can do in your business to help deal with the impacts of COVID-19 on your retail business.Â If you need help, or just want to talk through some ideas, call us and Lets Talk.
Physical retail is not dying but evolving and retailers focused on true in-store experiences will thrive. That’s a major finding of “State of Consumer Behavior Report 2020,” released by digital signage solution provider Raydiant. Read more…
Are you creating new customer experiences? Are you evolving? If you need help? Lets Talk.
In the early 2000â€™s the retail game was changed forever by a complete shift in the way consumers find, research and purchase goods. The rise of eCommerce was one of the most disruptive forces the retail sector has ever seen, and many traditional brick and mortar businesses are still adapting to those changes today. However, just as businesses are starting to perfect the art of building a presence on the internet and selling goods online, consumers are once again on the move.
A recent study found that 64% of consumers prefer to engage with associates over robots while shopping in-store. Still, 30% indicated they prefer using a retailer’s mobile app in-store. Are you mobile ready? Do you have a plan? Lets talk.