The Levi’s philosophy is one many businesses could learn from. Never stop innovating, never stop changing. As Levi’s top leader, James “JC” CurleighÂ Levi’s says “An object at rest tends to stay at rest. If you do nothing, nothing happens.”
CX is not all about new technologies. If our people aren’t on board with the changes or aren’t present in the sale process we risk losing all the good work, the sale and future sales by not servicing the customer.