Australian retailers can expect more international competition, according to Deloitte’s Global Powers Retailing Report, which highlights three key disruptors to our local retail market.  http://bit.ly/BR2nXRqVm
Retailers really do need to put the customer at the centre of things
At a recent Omnichannel Summit there was a sense that there has been much talk over recent years about building customer-centric businesses but that far too many retailers have not really talked to customers about their needs.  http://bit.ly/BR2o0VpjO
Why Best Buy is investing in employees
Executives at the big-box retailer have spent the last several years rethinking how to boost customer engagement. Turns out, the employee came first.  http://bit.ly/BR2EP2YBE
Deloitte TMT Predictions: AR and mobile crucial for marketing success in 2018
Australian marketers must incorporate augmented reality (AR) and ensure mobile devices are key to strategy if they are to remain relevant in an immersive, machine driven and smartphone-dominated world.  http://bit.ly/DS2nXR1Cr
Why the mobile e-commerce experience needs to improve
Every year, as data from any e-commerce expert or analyst shows, more and more people use their mobile devices to buy things. It’s simple and convenient, and a logical extension of the way we use our smartphones. Mobile devices have crept into every corner of our lives.    http://bit.ly/BR2EMvsf6