A great article from the RIS group in the USA. It clearly talks about the challenges retailers, staff and customers will need to address as we move forward into a lower contact world. Where the quality of service is still a key differentiator for the consumer.
More than ever before, retailers must understand their customer-facing employees’ role and undertake initiatives to ensure that frontline employees remain safe, empowered, and satisfied on the job. In fact, developing and acting upon this understanding is critical if retailers are to succeed in the wake of COVID-19 and beyond. Read more….
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Business is booming in e-commerce — an industry with annual sales of more than $2.3 trillion worldwide. And the temporary closure of many brick-and-mortar stores in the wake of COVID-19 would appear to give e-commerce an even larger share of wallet, since consumers are forced to purchase non-essentials online, at least for now. Read more….
Have you adjusted your retail model to deal with the increased online activity?
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It’s that time again when we take a look through all of the best new retail tech developments out there. From adopting new ways to design products to new ways to gain customer feedback, to AR, AI and robots, this isn’t some unrealistic vision of retail’s future. This is the future happening now, so make sure you don’t miss a thing.
The market demand for a connected retail environment is growing rapidly, and a number of companies are connecting to the value chain, according to a new report from Transparency Market Research (TMR).The expanding Internet of Things (IoT) is creating a reliable mode of interaction between suppliers and customers — and the merchants in between. #iot #omnichannel http://bit.ly/BR2HEusuP