A great article from the RIS group in the USA. It clearly talks about the challenges retailers, staff and customers will need to address as we move forward into a lower contact world. Where the quality of service is still a key differentiator for the consumer.
More than ever before, retailers must understand their customer-facing employees role and undertake initiatives to ensure that frontline employees remain safe, empowered, and satisfied on the job. In fact, developing and acting upon this understanding is critical if retailers are to succeed in the wake of COVID-19 and beyond. Read more….
If you’re dealing with issues about how you go forward? Working on your customer engagement strategies, or just want to talk to someone? Give us a call, a conversation costs nothing! Lets Talk
Though businesses are now reopening, many consumers may be reluctant to return to their previous routines or give up newfound conveniences, which means curbside pickup and contactless delivery are not going anywhere and retailers must continue to adapt. 
In the short term, brands have been moving online to engage consumers, but with stores reopening, retailers will have to shift away from or reimagine high-touch services.
Retailers have a unique opportunity to shoot for the moon and re-engineer their businesses after coronavirus. Smart retailers won’t let the opportunity go to waste.
Coronavirus effects have been devastating on the economy. Online commerce sales have helped keep some retail businesses afloat, but not enough to offset losses from physical store sales. According to the research firm Forrester, retail sales may see a $2.1 trillion dollar loss globally, reinforcing that physical stores remain an important part of retailers’ success.