How Retailers Can Refine Contactless Fulfillment

Though businesses are now reopening, many consumers may be reluctant to return to their previous routines or give up newfound conveniences, which means curbside pickup and contactless delivery aren’t going anywhere — and retailers must continue to adapt.  Read more…

Need some assistance to cut through the noise?  Looking for options in the current environment? Talk to the Customer Experience specialist. It costs nothing to have a conversation and you might come away with some new ideas. Lets Talk!

Please don’t touch: The future of experiential retail in the era of coronavirus

In the short term, brands have been moving online to engage consumers, but with stores reopening, retailers will have to shift away from or reimagine high-touch services.

What’s the purpose of a store? Technically, it’s to offer up products to customers and, more importantly, get them to buy those products. But in recent years, the purpose of a store has been brought into question as startups and traditional retailers alike explore what has become the pinnacle of physical retail: experiential retail. Or, to specify: successful experiential retail.  Read more….

Do you have an ecommerce strategy to deal with the new reality? Can your business manage a “low touch” market? Talk to the CX experts and explore the options available to you. Lets talk!

Even with Changing Consumer Behavior, a Human Touch Still Matters at Retail

With retail sales doubling over the last decade, the beginning of 2020 was full of excitement for the retail industry. eMarketer predicted that total retail sales would grow 2% to $5.574 trillion, while e-commerce sales is expected to stay strong at a 12.8% growth rate to $666.28 billion. Meanwhile, retailers across all categories were steadily shifting toward delivering more personalized and curated shopping experience — online and offline — that grabbed consumers’ attention. Read more….

Trying to find the right balance between digital strategy and people? Looking at how your business will operate from 2020 onwards? Talk to the team who’ve been there and who listen. Try our no-obligation discovery session and see what ideas you can take away.  Lets Talk!

Retail’s Moonshot Moment: Once-in-a-Lifetime Opportunity

Retailers have a unique opportunity to shoot for the moon and re-engineer their businesses after coronavirus. Smart retailers won’t let the opportunity go to waste.

Retail is recovering after the coronavirus lockdown, but it isn’t business as usual because a pandemic crisis is much different than other economic free falls. Covid-19 forced booming businesses to halt in a matter of days. Non-essential workers were sent home, the general public sheltered in place, and state governments assumed regulatory control. Read more…

Looking to restructure your retail business. Competing priorities, a multitude of options? Not sure which way?  Talk to the people who have knowledge in the digital domain, are willing to listen and have sat in your seat. Lets talk!

5 things retailers can do to stay competitive in the ever-changing world of retail

Growing up, a shopping trip to the mall was a much-anticipated event! It meant hanging out with friends, trying on the latest fashions, and eating at the food court. But well before COVID- 19 reared its ugly head, shopping trends changed and much of that had to do with consumers’ need to connect with brands, purchase products that have been personalized for us, and the ability to get our purchases quickly and conveniently. Navigating the new and ever-changing customer journey is key for brands to stay on the road to success. Read more…..

Contemplating how your business is navigating the new world.  Need to talk to someone who can listen and assist? Lets talk!