We offer a complete range of services and can mix and match any of these elements to suit your particular retail requirements.
Consultancy & Strategy
It is vital that your Technology strategy is fully integrated, connects and engages customers and delivers an enhanced Customer Experience. As such our clients increasingly require us to work with their teams on developing their technology strategy.
The process entails gaining a clear insight into your assets, intelligence and data, allowing us to build a full understanding of your objectives and of what success looks like to you. This process may be at the Board level with executives and Directors crafting a direction or seeking to understand the new technologies right through to the shop floor where the new strategy or process is to be implemented and the impacts of the change are being explored.
We then advise and develop the customer journey, data collection process, technology requirements, implementation and change management plans.
Design and Build
As leading Technology designers, developers and implementation experts, we work closely with the client team in bringing to life the project. This might be a standalone RFID implementation, a full logistics review and update, a Customer Analytics program or a bespoke design dealing with a unique issue in the business.
Beyond Retail will agree on;
* the outcomes the client wants to achieve,
* establish a clear set of timeline objectives,
* maintain an open communication process with the designated team and
* work closely with the client to deliver the product, on time and to specification.
Supply and Installation
In a fast-paced, 24/7 retail environment, the ability to supply and deploy product within the store is critical.
As a preferred partner to key technology manufacturers and with the ability to access key design and production personnel within our partner companies, Beyond Retail is perfectly positioned to quickly turn around supply and installation of technologies to mono-site, multi-site and multi-brand environments. Whether handled directly by Beyond Retail or in conjunction with our Technology partners, Beyond Retail is expert in the deployment and installation of retail technologies.
Support, Training and Maintenance
Beyond Retail knows the demands of the retail sector and whether it is our support team or our Technology partners support team, Beyond Retail ensures you have support 24/7.
Beyond Retail and our Technology partners ensure full on-going maintenance and operational support for each installation we undertake. This ranges from remote monitoring and reporting right through to on-site staff dedicated to the servicing and on-going operation of the installation.