The retail apocalypse has left retailers scrambling, for years, to innovate forward. No amount of sales, next-gen tech, or masks and sanitizer is going to suddenly make traditional in-store and shopping mall experiences shine like they once did. Something new and innovative is needed. Consumers have come a long way since the dawn of Internet 1.0. Retail mindsets and business models though haven’t kept up. Even before the pandemic, disruption was crashing in on multiple fronts, fresh and compelling direct-to-consumer (D2C) brands, shifting consumer behaviors and preferences, mobile and e-commerce services introducing new conveniences and choices, and the tired retail and shopping mall designs. Now in a time of COVID-19, and among store closures and lockdowns, retailers have a unique moment for reflection, a chance to rethink the concept of retail space and experience to digitize and design the blueprint for the future of retail…today. Read more…..
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The emergence of new consumer behavior is blurring the lines between online and in-store shopping experiences. According to an Oracle Retail consumer 
The popularity of kiosks has skyrocketed during the pandemic as retailers look for ways to provide the service customers expect in a socially distanced, low-touch environment.
The need for visibility drove companies to invest in solutions for their complete supply chain while Adidas is using the technology to verify provenance.
Shoppers will continue embracing digital and mobile retail experiences even once the coronavirus pandemic is a memory.