Driven by customer experience, we utilise our industry expertise and technology excellence to transform business, increase revenues and improve competitive position.
Enhance the customer experience in-store (CX);
Utilising the right IoT Technologies to engage with your customers, Beyond Retail’s experts work closely with your marketing, branding and operations divisions in leveraging digital technologies. Advising on how digital can support branding, marketing and sales efforts in developing solutions, providing the right platforms and hooks to engage your customers with the right in-store experience.
With shoppers now demanding multi-sensory experiences, seamless transition from digital to the physical store and back to digital, retailers must increasingly ensure they provide fun and unique shopping experiences.
Retailers committed to developing experiences are also benefiting from retail analytics through product promotion and selection to inventory management, with the view to ultimately increase store traffic and sales.
The Beyond Retail development team can work to add to your existing platforms or create new platforms and tools that deliver to both the customer and the retailer.
Mobile and In-Store Connectivity
Everyone is now digitally connected in some way. As consumers, we choose to use mobile devices and social media platforms, to manage and improve how we live our lives.
As it is crucial retailers take full advantage of these possibilities and opportunities to capitalise on the globalised phenomenon that are mobile technologies.
Beyond Retails mobile technology experts will ensure mobile platforms provide a win-win for both retailer and the shopper. From wayfinding to personal shopping, loyalty and payment, personalised media, augmented reality and gamification, retailers must ensure they build competitive and future-proof mobile platforms.
Convert Dumb Assets Into Smart Assets
IoT Technologies to provide a more responsive, real-time customer experience is the goal. Relying on the Internet of Things to bring greater visibility into supply chain operations to alleviate out-of-stocks and optimise selections based on customer preferences is the goal.
Machine learnings’ predictive strengths as a technology are being used to solve supply chain constraints challenges, better personalise customer experiences and improve inventory management. Automation has a wide variety of uses in retail including inventory tracking, enabling higher levels of customer service and managing inventory levels locally more effectively.
Beyond Retail’s experts will work with your store operations, logistics and marketing people to develop programs to take legacy systems, processes and dumb assets and see how they can are turned into smart assets and part of an integrated system. To prepare the right platforms and hooks to engage your customers with the right in-store experience.