No one would deny that the face of retail is changing due to the forces of e-commerce. What we may not fully grasp yet is how that pace of change is accelerating. Is your business keeping pace? Are you tech capable? Lets talk.
At the heart of any business, especially in retail, is creating exceptional customer experiences. After all, consumers base their relationships with retailers off their impressions. Looking for answers or support? Let’s talk.
Retailers know customer experience is the name of the game. So where does CX need to go from here to be successful enough to avoid a price drop? Do you have a defined customer experience expectation, a plan to implement within your store locations? Lets talk.
In 1999, Kevin Ashton coined the term Internet of Things after witnessing inventory, logistics, and supply chain management challenges in retail. Since then, millions of global enterprises have adopted IoT and are uncovering its tremendous economic impact.
However, while most retailers see value in IoT solutions, these enterprises are largely unsure of how this technology specifically benefits business. When asked about industry adoption and the key issue being solved by IoT, greater inventory accuracy was the leading response — but only 24 percent of organizations agreed this was the case.