Tech look: How kiosks improve the in-store experience

The popularity of kiosks has skyrocketed during the pandemic as retailers look for ways to provide the service customers expect in a socially distanced, low-touch environment.

Let’s take a look at some trends and how sophisticated retail kiosks fit into them. Read more……

If you’d like to understand how Kiosks could fit into your digital strategy, then talk to one of our technology advisors at Beyond Retail. It costs nothing to talk and who knows you might come away with some new ideas. Lets Talk!

Consumers love for digital, mobile experiences here to stay

Shoppers will continue embracing digital and mobile retail experiences even once the coronavirus pandemic is a memory.

That’s a prime finding of a study, from cloud communications and mobile engagement provider Sinch, on consumer behavior during COVID-19 and projected post-activity.

More than half of consumers, 58%, will continue to avoid crowds, 52% will avoid unnecessary travel, 46% will spend less time inside stores and 45% will dine out less often, according to a press release.

Yet retailers aren’t completely delivering the most useful digital and mobile experience that consumers want, according to the study, which stated brands are playing catch-up and many don’t know which channels customers prefer. Read more….

Working on your 2021 strategy and want to refresh your ideas?  Seeking to improve your customer engagement?  Need to develop a mobile strategy? Then talk to the customer experience specialists. It costs nothing to talk and who knows, you might walk away with some new ideas.  Lets Talk!

Building bigger baskets by increasing engagement in a mission-driven world

Not that long ago, online grocery shopping was an exclusive playground for pioneers of the digital world.

Now, though, that playground is a lot more crowded.

Online shopping participation has accelerated at warp speed through the evolution of COVID-19. And it is not just among the digital elite. More and more people are choosing alternative shopping options like home delivery, click-and-collect and curbside.

It is become a time of change for retailers, many of whom are adjusting to meet the moment by offering choice. They are pivoting to offer online fulfillment options, which requires them to ensure the efficiency expected by third-party pickers. At the same time, they have had to adapt their in-store game to satisfy list-focused shoppers demanding safety and security. The common thread? Everyone wants to get in and out as quickly as possible.

As a result, the need to drive loyalty and build baskets through shopper engagement has never been more urgent. Read more…...

Looking for ways to engage your customers?  Trying to craft a digital strategy for 2021?  Need to improve your offering for a more discerning customer?  Then talk to the customer experience specialists. It costs nothing to talk and who knows, you could walk away with some new ideas. Lets Talk! 

How Retailers Can Refine Contactless Fulfillment

Though businesses are now reopening, many consumers may be reluctant to return to their previous routines or give up newfound conveniences, which means curbside pickup and contactless delivery are not going anywhere  and retailers must continue to adapt.  Read more…

Need some assistance to cut through the noise?  Looking for options in the current environment? Talk to the Customer Experience specialist. It costs nothing to have a conversation and you might come away with some new ideas. Lets Talk!

Improving retail productivity within the new normal environment

We are moving to a ‘new normal’ as businesses start to open again. Most retailers will have experienced sales revenue disruptions, and as we continue with ongoing uncertainty it has never been more important to get your cost base right and improve your productivity.

There are two factors that may create significant changes within your operation that could impact productivity. Read more…..

Working through your business processes or thinking about how you operate in the “new normal” world? Want  to talk to someone who understands? Give us a call, it costs nothing to talk and you may come away with a few ideas. Lets Talk!