CVS Health and CVS Pharmacy has long been a retail leader in many ways, and enhancing the customer experience is now at the top of its strategy to-do list, to the point it’s even redesigning store layout to best meet consumer needs. http://bit.ly/BR2FEU8Wf
As Retail Customer Experience reported last week, many an industry watcher and retail expert agree Amazon played a huge, if not the biggest, influencer role in 2017.
Retailers should be focused less on channels and more on customer journeys and emotions, writes Lori Mitchell-Keller of SAP
If shoppers are lurking in your aisles but leaving empty-handed, chances are they’re exponents of a trend known as ‘showrooming’. http://bit.ly/BR2DW4hRg
These three retailers reveal a strong passion for driving personalisation and customisation and staying at the forefront of conversational commerce to ensure customers get what they want, what they expect and, quite frankly, what they’re demanding when it comes to ways to interact and buy.