Retailers should be focused less on channels and more on customer journeys and emotions, writes Lori Mitchell-Keller of SAP
http://bit.ly/BR2E399UM
Retailers should be focused less on channels and more on customer journeys and emotions, writes Lori Mitchell-Keller of SAP
http://bit.ly/BR2E399UM
One day recently I realized that my rewards card from the coffee shop chain I frequented was missing. At first, I was irritated — I had about $20 on the card along with some free beverage credits.
http://bit.ly/BR2Fslxui
As the new year arrives, it’s a great time to look ahead at what’s to come from those in the trenches. Retail customer experience gurus, leaders and experts shared their insight with Retail Customer Experience via email as 2017 ebbed to a close. http://bit.ly/BR2rmohr3
2018 will be a reminder that retailers need to keep innovating.
http://bit.ly/br2rd8pqB
The beauty industry have been leaders in the implementation of new technologies in areas of IoT, Facial Recognition, CX and as a result have prospered will others struggle to deal the retail technologies that could be driving their customer experiences and sales.
http://bit.ly/br2Ckpwbm