Executives from Best Buy, The Home Depot and MM.LaFleur share their visions for the future of retail at Future Stores Miami. http://bit.ly/BR2nUDhIE
Global retail spending on artificial intelligence will grow to $7.3 billion per year by 2022, up from an estimated $2 billion in 2018, according a study from Juniper Research. http://bit.ly/BR2Efnptr
Retailers should be focused less on channels and more on customer journeys and emotions, writes Lori Mitchell-Keller of SAP
These three retailers reveal a strong passion for driving personalisation and customisation and staying at the forefront of conversational commerce to ensure customers get what they want, what they expect and, quite frankly, what they’re demanding when it comes to ways to interact and buy.
The public launch of Amazon Go represents a slew of technology advancements and customer experience innovation.