The future of retail belongs to those who reinvent their customer experience. http://bit.ly/BR2EMCL4R
The future of retail belongs to those who reinvent their customer experience. It’s a belief that’s been borne out as true by the events of recent years, especially 2017. http://bit.ly/BR2GguZFc
Artificial Intelligence is the giant leap of our generation. It will transform the retail customer experience in the next few years. You must either be a leader or a follower, but you must be a player. Competitors who don’t embrace this new technology will suffer the consequences, lose market share and even fail just like we have seen other retailers do over the years who didn’t or couldn’t make the leap. http://bit.ly/BR2HEaIY1
Retailers should be focused less on channels and more on customer journeys and emotions, writes Lori Mitchell-Keller of SAP
The public launch of Amazon Go represents a slew of technology advancements and customer experience innovation.