Retailers should be focused less on channels and more on customer journeys and emotions, writes Lori Mitchell-Keller of SAP
http://bit.ly/BR2E399UM
Amazon Go disrupts, re-invents, elevates the customer experience
The public launch of Amazon Go represents a slew of technology advancements and customer experience innovation.
http://bit.ly/BR2ryR6Ri
Industry experts offer up 2018 predictions on retail customer experience
As the new year arrives, it’s a great time to look ahead at what’s to come from those in the trenches. Retail customer experience gurus, leaders and experts shared their insight with Retail Customer Experience via email as 2017 ebbed to a close. http://bit.ly/BR2rmohr3
Banduccci Hunts New Tech for Woolworths
Hope Woolworths is also looking locally for retail tech. There are some significant AUS developments happening, particularly in the AR space. http://bit.ly/br2ra2vqi