As we head into another year it’s timely now to consider how well set -up you are with your staff to deliver on the customer service promise. As the article in this post reflects on, whether you’re from the poshest designer boutiques on Fifth Avenue to the airy aisles of big-box stores, sales associates are the front line in customer experience. They are your customer service specialists, brand ambassadors, sales closers, advice givers, in-store problem solvers, and quality controllers. And no matter your size, segment or store count, they are tasked with the all-important job of ensuring a positive shopping experience for the customer, which, in turn, is the most impactful and profitable retail touchpoint at your disposal. http://bit.ly/BR2yhBOQU
enhancing customer experiences