How sales staff are changing the retail customer experience

RCE_comAt nearly 60 percent of the workforce, hourly workers are an economic powerhouse.

To deliver great customer experiences to consumers, employers must pay attention to hourly workers’ needs. Looking ahead and adapting workplace policies that align with shifting dynamics of the workforce means paying attention to workers’ top concerns, including health benefits, vacation time and bonuses. Being able to balancing benefits with business sense is no easy task. To help stay ahead of the curve, here are several ways employers can work toward cultivating loyal workers to best serve customers.

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